Telkom Poor service

My adsl line stopped working on the 26th of June. I reported the problem and received a sms that they attend to my problem. After a day of no feedback I visited Telkom's office and only hear the words: Appologies and Patience please. I put the problem on HelloPeter and was phoned by Telkom only to hear the words again (patience and apologies) and I was promised that they will immediate attend to the problem. With no success. Today I went to the regional office and asked to be helped. A lady took my problem and she actually did something because I was phoned back by a man who said that the technician will be with us in half an hour. a hour and a half later still no response. I saw Telkom people working on a site near my office and stopped there, only to hear that the technician were there and that our line is in working order...... Ok, they called the guy and he fixed our line in a minute. That after frustrations of 3 days..... Luckily a other company is busy installing micro fibre and I cannot wait to greet Telkom goodbuy for as long as I can. Surely I can expect I excuse from Telkom. Thank you very much.