Telkom poor service

have been requesting from Telkom to upgrade my line from a 4 to 10 mphs line. My son is now going to loose his job because of this as he works online. I am on the road most of the day and cant phone from my cellphone every day every second. They refuse to talk to my wife as I am the account holder. When i phone Telkom the story is the same, we will forward it to the sales team. I am so annoyed. I even went to tekom in Pavillion to ask if they can sort it out and they said they would do it but ignored my calls and emails after 3 days. When I moved I had to go and fetch the technician to move my line as Telkom was offline everyday for 11 days when I contacted them to move my line. My account is still under the old address and I have moved out in April. Seriously. It took the technician 2 hours to sort everything out for me.

i am now considering to go to another provider.