Telkom poor service

Very bad service. Cables have been stone for the first time in my area it's been over two month now and they still have not sorted it out. Every time I phone to get an update on what's happening if they will be replaying or install fiber to solve the problem no one can tell me anything. Today I drove pass an open sever vehicle and ask the person about our problem and what I can do to get this resolved and the person phoned there senior manger who told them that we have not yet been approved for repairs yet. And on top of all that from the day it has been reported we have been billed for calls that we could not have possibly made and we have no line what so ever. This is by far the worst service I have ever had.