TELKOM POOR SERVICE

I have a business in Hartbee****rt. I phoned telkom on 7 April 2018 to request to move my land line to only 4 shops further in the same centre. They told me it would take 14 days. I phoned again 18/4/18 and they said on 19/4 or at the latest 23/4/18 they will sent someone to move my line. Still nothing has been done. I am calling 10213 and they refer me to 10217 and they refer me to ********** 640 (this number won't even dail) . I am really fed up with Telkom, we can't rate them because there is no service. Please help me. My cellphone account is skyrocketing because of their poor service.