LP
Loot P
1 reviews | Active since Mar 2018
15 Mar 2018, 16:51
Telkom poor service
Poor customer support from Telkom not being able to restore 10mb data line the last 2 months after logging a new fault with them and receiving an sms that the service has been restored by my line still running on 5mb and below and I am paying for a 10mb line and I run a business from home and my daughter does distance learning at a university and needs to attend online classes and submit assignments online. This is very poor service delivery from Telkom and I would not recommend this service to customers in the market for data solutions.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
05 Apr 2018, 07:15Good Afternoon loot243
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
The fault listed was cleared as resolved please advise if the problem still exists?
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply05 Apr 2018, 07:15
Official
Good Afternoon loot243
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
The fault listed was cleared as resolved please advise if the problem still exists?
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
LP
Loot P's updateReviewer Update
10 Apr 2018, 21:15Good day, the problem still exists and is not sorted and my next step will be to approach the media regarding this. I still cannot attend any online classes after hours resulting in deadlines missed to submit portfolios, this is unacceptable service from Telkom and I demand discount on last two months paying for this service, my line still drops to below 1mb after 19:00
LP
Loot P's update10 Apr 2018, 21:15
Reviewer Update
Good day, the problem still exists and is not sorted and my next step will be to approach the media regarding this. I still cannot attend any online classes after hours resulting in deadlines missed to submit portfolios, this is unacceptable service from Telkom and I demand discount on last two months paying for this service, my line still drops to below 1mb after 19:00