Telkom POOR SERVICE

It brings me great sadness, frustration and anger that my query was not rectified and was over billed yet I have been a loyal client and restricted my account and phone to they R599 which I had signed up for in 2014 It's not the first time nor second time not the third time either and I am not happy im so fed up with telkom Mobile and never will I sign up for any contract with this network provider. As I approach the last couple of months to end my contract. I spoke to a consultant Monday 11 April 2016 GIZELLE MARTIN who assured my it would be dealt with and a case (Ref ***) was opened within 48hrs I would be consulted. 48hrs passed no one followed up. Thursday 14 April 2016 called again spoke to another consultant she picked up my case was NEVER processed clearly GIZELLE MARTIN doesn't know her job. Now I suffer in the process because I'm being inconvenienced due to her incompetency which is not fair on the customer. Why are customers request not seen as valid and important if I request my account to be restricted last year why suddenly this happens? Why am I over charged? I tolerated this beginning of my contract for more than 3 months again im going through this even this month but was assured I won't experience such a problem again but I R913 was debited from account last night is this treatment fair? Again now its R800 but my contract is R599. Where is transparency? Customer care and protection? Good ethics? Being loyal to your word and agreement. Customer care line is useless. My name is Nokwanda the number I'm enquiring about is ***. I have Never experienced so many problems with my previous contracts with other network providers. I have had enough. Worst service experience