Telkom poor service

I am totally and utterly disgusted with the response that we have received from Telkom.<br> <br> We have logged a problem at the end of June via email as well as last week where it was escalated - escalation number 704971. <br> <br> On phoning the call centre today, it was confirmed that the vehicle has to come from Darling to come and rectify our problem. No one can tell me when the vehicle will be coming through to Robertson to fix the problem. The response I get is that there is no vehicle available. Even though I escalated the problem, no one even bothered to follow up and inform us of this dilemma. <br> <br> When I asked to speak to a Manager of someone higher to complain about this situation, the response was there is no one I can speak to. When I asked for a Complaints Department where I can log my dissatisfaction, the response was there was no Complaints Department. I was in turn given this email address.<br> <br> I WONDER IF I WILL RECEIVE A RESPONSE.<br> <br> We are paying customers who have had a problem with our Telkom line for 3 weeks. Is there somebody, anybody at Telkom that can sort this problem out?<br>