TELKOM POOR SERVICE

I received a call from a Telkom agent on the 18th of March for the R99 a month deal for 5gb of data with a router. On the 23rd of March my account was debited for R99 however up until now, nearly a month later I have still not received my router or anything from Telkom not even a copy of the contract ! What frustrates me even more is my brother got a call yesterday for the exact same deal and they told him his been approved and he went to pick up the router from the Telkom most nearest to us, however I find myself still waiting!