Telkom poor service

Missed a premium end December. Received notification of line to be cut in 48 hrs. Paid amount in at the bank. Telkoms system automatically cancelled my debit order. No debit end Jan or End Feb. I phone call center and request what is going on<br> and amount owed. Waiting for response. No response. Phone again after an sms saying 48 hrs tull line will be cut. Receive no response. Next day line is cut. Phned again and make payment at the bank and told to wait 48 hrs. Phoned today and said I must wait 7-10 working days for reconnection. Talk to supervisor and she says 2-3 days. Cannot get a proper answer and my line is still off. Poor customer service.