TELKOM: POOR SERVICE

My Telkom landline and ADSL line are faulty. I reported the fault to Telkom. They have not attended to it. Rather, they simply sent me an sms stating that \your fault is in hand with our technical repair division\". That statement and the sms is meaningless - obviously the fault should be with their technical repair division. It cannot be with any other division. Telkom's response (i.e. the sms) is laughable. Instead of attending to the problem, nothing is done. The internet connectivity is essential for my business, my wife's employment and my children. Telkom have not even furnished me with a date when they expect the fault will be attended to. When I logged the fault, I explained to the operator the urgency of the matter and she said that she would expedite the matter. Clearly, nothing has been expedited. <br> Very poor service.<br> "