Telkom poor service

Placed a request to relocate business lines to new address 1 km down the same road on 11 Nov and after speaking to 17 consultants and 3 technicians...no one seem to know what to do? mistakes made..Forced to give my staff short time due to telkom incompetence and reluctance to help. The business sales is dependent on 60% call in orders.<br> <br> Is there someone senior I could correspond with?