Telkom poor service

Last month Telkom debited R200 instead of R309. They decided to block my number due to non-payment. Long story short: they have now debited just over R900 from my account. The debit went out on the 20th that's last week Wedsday.

I have been phoning in since then untill today still no joy. On Saturday I called asked to speak to a team leader, they took my numbers with a promise that the team leader will come back to me. We are on Tuesday now still no phone calls from the team leader.

This morning i called asked to speak to the team leader I was told they are unable to take my calls they are very busy.

This afternoon I called spoke to Banele who understood my frustrations and surprisingly one team leader by the name of Karabo was available to assist.

Unfortunately the very same chorus of escalating was said to me..

They said the line will be fine within 5 hours. Yesterday I was told that when I wake this morning the matter will be sorted. To my suprise we are still here.