Telkom Poor service

We have a faulty Telkom business line that we are now trying for over 3 weeks to get Telkom to fix. There costumer service line is just ringing. Once you reported a complaint online you cannot report another. Very poor service and in the meantime the Company is loosing money and we will most probably get a bill although we had no service from them. It took them two days to install a new wall plug and still no working lines.