Telkom poor service

I have app**** for a relocation from Western Cape to Pretoria last year. It was scheduled for the 08th January 2020. Around tje 10th..Telkom tells me they cant relocate my adsl line,i had to apply for fiber. That was on the 16th of January. I have been phoning everyday even went to Centurion shop to enquire. They are still waiting for a technician because the customer care services cant talk to technicians. Question: Is this how telkom works, or do i not qualify for their services anymore?