Telkom poor service

We are currently a customer from Telkom, we app**** for a Fibre line in January 2023 and we had to pay a Deposit of R700 for the new contract. The installation was completed in February 2023. We signed a contract for a amount of R945 for a 100mgb line . We are a business and can't run without internet, so Telkom just decided to switch off our internet on 21st May 2024. There was no communication from there side, after so many call to them and spending half a day trying to find out what the issue is. They finally came in contract with us . Just to find out that our account in areas is . Moses from there account depart told me that there was a price increase in May 2023. So in a month after the installation there was a price increase and we signed a contract for the amount of R945. So for more than a year we didn't get any kind of invoice or statement from telkom, no communication of any kind and we are running a business. They think it's with in there right just to disconnect us without communicating with us as a client. So I did some investigation and going through our bank statements, because we signed a debit order. So in March 2023 Telkom took two debit order in month and May 2023 they did it again, so in October 2023 they took a double debit again and also in January 2024 again. The debit order is running. Where is the communication from Telkom and the poor service they give to there clients and also bridging contract without any kind of communication. So they are ******* and we are loosing business. Not even one email from Telkom and not even a phone call. They are a service provider and where is the service????? The time I spent on my phone and the business we are currently losing and all they can say is we need to pay and it's not even our fault. Every time I spoke to there accounts department they give me a different amount that we must pay and I don't understand why the amount differ every time. The service delivery is poor, but they take there money every month and we as client must keep our mouths shut .