TELKOM : POOR, POOR SERVICE

<p>Due to numerous and constant problems with our ADSL line, we have cancelled our ADSL line at Telkom in January 2017. We have changed to LTE at Telkom on the same day. Since Feb. 2017 we have received and paid our bill for the LTE modem. Up to dateTelkom has however not processed the cancellation of the ADSL line.</p> <p> </p> <p>We have made numerous phone calls, send e-mails etc without any success. Since April 2017 we have stopped paying the ADSL portion of our telkom account, but we are still paying the rental and usage of the Telkom landline.</p> <p>Yesterday we received an sms and automated phone call informing us that if the "amount in arrears" is not paid within 48 hours, our line will be disconnected! </p> <p> </p> <p>We contacted Tekom again today and was informed that THEY DID NOT RECEIVE A CANCELLATION FORM (which was completed in January 2017 at a Telkom Direct Shop in Tygervalley) and they do not have a record that we have changed to LTE (but we are paying a monthly bill since February 2017).</p> <p>We did go back to the Telkom Direct Shop in April 2017 to try to resolve this matter , but was informed that they cannot help us with account related problems. </p> <p> </p> <p>What happened to client service??? I do not have words for the POOR, POOR service received at Telkom.</p> <p> </p> <p> </p> <p> </p>