TELKOM -POOR POOR POOR SERVICE ONCE AGAIN !!!!!!!

My internet service is off again ... same problem as 2 weeks ago - ref no ********** 9 3/3/2018 This morning 17/3/2018 my internet service went off again - just a red button on my modem. I explained to customer care that I need my service back on because I am writing exams on Monday and I desperately need my internet service - ref no ********** 3. I was told that the fault was logged but nobody can tell me when a technician will be able to help me. And if they were to send a technician to my property I'll have to pay R380 something rands.... why must I pay for something that is giving me the same problem in 2 weeks?????? All I want is my service to be working so that I can carry on with my studies !!!! I am really disappointed ..... don't know what to do any more !!!!!!!!!!