Telkom poor or no service

Telkom and Showmax account Showmax accounts My name is Wynand Kruger and I have a adsl line with Telkom. My bill used to be between R220 and R300. About 4-5 months ago I signed up with Showmax through the Telkom app. I initially battled as I kept receiving the same message..."registration failed. Try again later", which I did. I eventually succeeded. Since then my billing become a nightmare. My bill escalated to almost R6000 as I now have 8 active Showmax accounts!!! I tried relentlessly to cancel these but without success. I visited the Telkom shop in Vaal Mall twice alteady only to be told that they don't deal with accounts. My line has now been suspended for the 4th time. I am very unhappy and as my own business depends on my internet service, I am suffering losses due to this poor service.

About 2 months back I had a influx of calls from Telkom to resolve this issue. I was promised that the credit that was due to me will be paid to me within a week. This is however the last time I've heard from anybody. By contacting me then was only to close the open case it seems as I got very poor customer service.

I need this to be resolved ASAP and the money that is owed to me paid with immediate effect.

I was contacted last week and promised YET AGAIN that my problem would be resolved but that was also again the last that I heard from anybody.

When trying to log a fault on the Telkom app, this is the respinse I get, time after time.. "Telkom SA: Something went wrong while attempting to log your problem. Please try again in a few minutes or visit http://tlkm.link/chat".

When owing Telkom money they are quick to suspend your services but if THEY owe YOU money, they blatantly ignore you. I am going to escalate this issue to a higher authority.