Telkom poor online respone

I tried to chat with Telkom to raise my issue with extreme slow internet(ADSL) connection in out office. It took 16 minutes of me waiting for an agent to attend to my problem.. On the 16th minutes the agent connected and within the same mine disconnected my chat without assisting me. Refer to conversation below. Totally unacceptable service.<br> <br> <br> Please hold for the next available Agent.<br> <br> 1:01:32 PM) ***X > Good day , Please kindly assist. Our internet connection is extremely slow at our office. Kindly assist.<br> Welcome to our Customer Care Centre.<br> You are currently being assisted by Jody Grosch<br> <br> 1:16:15 PMJody: Thank you for contacting Telkom, you are chatting to Jody, how may I assist you?<br> <br> 1:16:15 PMJody: Due to no response, I will be forced to release the chat, please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day.