Telkom poor network and customer service!!!

I have 2 contract numbers with Telkom for data connection. Unfortunately, In the last 2 weeks my connection for both numbers has been very weak. A video does not play for more than 5 seconds without buffing.

I have tried to reach Telkom by telephone and live chats to resolve the matter, without much sucess.

I received a call form two weeks at the beginning of this month regarding my one contract that is coming to an end at the end of this month. I then indicated that i will not be renewing my contract. Since then all my connections have for both numbers have been very weak. I feel like I am being sabotaged by Telkom for not renewing my contract plan.

Its very frustrating that I spend a total of R600 a month for both numbers and yet I have to struggle with connection. This also hampers on my work, as I need a fully functional data connection.

Its very unfair what Telkom is doing, and more so its difficult to reach them for assistance.

If this matter is not resolved within the next 14 days, I am escalating to ICASA for their intervention.