Telkom poor LTE

<p>Im sending you this message as a last resort out of total desperation and frustration</p> <p>A little more that a month ago our uncapped LTE service started degrading at night, during the day we would have speeds of +- 40mbps which is good but at night @ around 18:30 this wil degrade to between 0.7mbps - 2mbps, We are a whole family connected to this service and you can imagine the pain when 5 people connect and your speed is a maximin of 2mbps, you can barely browse news24 let alone stream anything (the big reason we took this service)</p> <p>i decided to ask help on the Telkom Faceb**** page, This bared no fruit, I then complained multiple times on "MyBroadband" with the Telkom and TelkomZA and they logged a call for me (never send me the call/ref number) and today they send out a technician to my house to investigate.</p> <p>So the technician did his tests and told my parents it is beacuse of "high volume", to many people connect at night, when there is enough complaints they will put up a new tower. This is completely and totaly unacceptable, How can a service be sold (and still being sold) if there are to many people connected to a tower, how is this my problem??, now i have to pay R599 per month and can do absolutely nothing at night??, can this please be escalated, This is really not acceptable of them.</p> <p>The details you require is probably as follows:</p> <p>Cell_ID : *** (This is the culprit tower thats causing the problem)</p> <p>Signal : -71dBm</p>