Telkom - Poor / Lack of Service Delivery

Fibre Services down from Friday Last week. No one at the Technical Call Centre can assist effectively. My Broadband service was deactivated and no one knows how this happened or can confirm when the service will be restored, apparently this has affected many clients nationally and has been escalated to the team leaders to be escalated their IT. Also could not provide me with a fault reference number, was told that the team leader will call me. If I don't get a response will have to call in again, like I did on Saturday. Poor Service Delivery from a Company that claims to be one the better SP's in the country. Most certainly don't keep up with their slogan of "Possibility begins here".