Telkom poor internet for 10 months now

I have logged 7 Telkom calls since October 2014 and have also logged several complaints on HelloPeter and whilst for each one I receive a phone call from Customer Care I still have poor internet connectivity. I have been unable to log a fault because their is an open Telkom fault blocking this. *** has been open now for 6 months and I still have pathetic internet connectivity. Telkom has basically logged a fault and left it open so that I can't log any faults on my line. <br> <br> I would now like a refund for the lack of service for the last 10 months as I pay a very high premium for high speed internet which I am not receiving. I have asked that the external line to my house be replaced or that I be upgraded to VDSL but nothing has been done. I then receive a thank you email and please convert your complaint to compliment as the service has been restored and yet no-one has done anything!!!<br>