TELKOM - POOR INTERNET CONNECTION & CELL PHONE RECEPTION

We have been struggling with our LTE internet for the past month. We have used the internet for over a year without any problems and all of a sudden we have poor quality internet connection as well as cell phone reception.

We went to the Telkom store, but unfortunately they cannot assist us or give us an email address to lodge a complaint. We received a telephone number at the Telkom store to call, but they only want to sell us more Telkom products.

When asked for an email address where we can lodge a complaint the guy stated that it is against their company policy to give out information where people can lodge a complaint. We have to go to the store.

It therefore seems to us that it is Telkom's policy not to accept any complaints from its consumers.

It just seems strange that a product only works until Telkom finds a new product. Then all of a sudden the old product, in this case the LTE internet, starts to experience problems and Telkom tries to sell the new product, in this case Fibre internet, to the consumers, but you have to cancel the product and pay a cancellation fee of R800 before you can get the new product.