Telkom poor internal controls!

My identity was ****** in 2016. And I came aware of this when a debt order of R4000 was activated on my bank account.

I went to my bank and they confirmed it was Telkom.

I went to Telkom Eastgate and some lady there confirmed that I took two iphones. I disputed this and did an affidavit. I went back and she showed me the documents used to open the account.

The ID picture wasn't my face. The bank statements, proof of residence and payslip were **** as well. I live in Gauteng! And all this was done in Durban!

Telkom (eastgate lady) said the ***** department will contact me to resolve and that never happened.

Next thing their debt collectors contacted me n I sent them my ID to prove that they were de*****ed with my details.

Now the debt shows on my credit report as a bad debt and shows me as a defaulter.

What I don't understand is Telkoms internal controls! How can a person open an account using false information. How do they verify their customer information if it's so easy to **** them!