Telkom - POOR FIBRE QUALITY

Currently paying almost ZAR1,200.00 per month for the highest level of fibre internet Telkom can offer... Not getting that service though! The internet is slow, severely unstable and sometimes even down. Every time I have to call Telkom on my own phone minutes, and then they just "clear" the line, ask to do a speed test and thinks all is OK> After a few hours we are back at poor levels again. When will I get the service I am paying for in full - not just sometimes? I deserve the full value for my money! Appalling, cannot keep having these problems. Speed Test just now = 12mbps download!!! This is a warning that I will cancel my contract, and seek other options!!! Telkom Acc no ***