Telkom poor fault response

On the 6th of December 2015 I reported my telkom Adsl and phone line as faulty. Ref number 202CRK061215. After many calls and escalations I found out tonight that the line will only be repaired on the 28th of December. 22 days to fix a faulty line is just not good enough!<br> In the meantime I app**** for a telkom 3g contract + router over 24 months, my application was successful and I was told on the website that I would be contacted to confirm the application, it has been two weeks and when I contacted the call centre they have no record of my application. <br> A woman in the telkom shop in greenstone told me not to use the website, she said it never works. I think I believe her!<br>