Telkom poor embarrassing service!!!

Around June last year our phone line stopped working ( no dial tone) . Then in October our internet became extremely slow. In November it stopped working completely, we reported this several times nothing was done. We were told that cables were ****** and that’s why we were experiencing problems. They kept on promising that the problem would be sorted out but nothing was being done. However during our time of no telephone connection or internet connection we kept on receiving bills that we need to pay Telkom. We even got a letter of Demand In January. How am I as a customer expected to pay for a service whilst I’m not using it. On Sunday the faults were fixed but we are still suspended. Today I spoke to Calanthia at the Billings department she was of no help ,I asked her to refer me to her manager , she told me the manager was not there. She took upon herself to go an alleged Mr Mooi and she said he told her that I should call technical services and get fault numbers and dates. This is very confusing for me because they are one company and should have a track record of everything, when the faults were reported etc and how many times I called