MS
Muzammiel S

1 reviews | Active since Sept 2013

17 Nov 2019, 09:28

TELKOM POOR CUSTOMER SERVICE OF CONTRACT CUSTOMER.

I have been having endless issues with Telkom since about April, May this yesterday. I called in call center now about six times. For be honest and explain where balance they say I owe is coming from their agent either drops the line on or put me on hold for 30 to 40 minutes on the call and cannot explain to me where is comes from. Have asked for a manager to call me back now three times. You keep taking amounts from account and those amount keeps changing and lie from your agents on the calls keeps changing. I have logged complaints with then all I get is SMS saying it resolved no one contacting me ever that a joke again. I work in complaint environments this is bull****. Your call Centre for contract customers is a joke and whoever you have outsourced your business needs to training there staff better. how you treat your customer are a joke. I want all those calls listen too and want to be called back no by and agent but by a manager . Call me *** if customer matter to business.

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