Telkom poor customer service

Do not deal with Telkom, they are quick to sell you something but customer service is horrific.

I cancelled a contract early as they informed me the penalty was R160. At the end of the month I was charged R1900..

This started on the 6th of May yet I still have not received any feedback. I call the billing department multiple times a week and still have been unable to get a supervisor l, the email address provided bounce.

I am therefore required to drive 40min to the store and pay for parking. Each time they helpful at the store and promise assistance yet I have not received anything yet. Not even a signal call back to offer feedback. Good or bad.

I have now just received my second invoice where they have charged me again for initial once off subscription fee...

The branch tells me to retract debit order which I do, at a cost to me. Only for telkom to redebit order my account a few days later.

I look forward to some feedback asap