Telkom Poor Customer Service

I am not particularly happy with the level of service and that fact that I was made to wait 20 minutes for a manager when I requested one. No apology, no empathy and not only was the line dropped on me, I was given the run around. Why are you not able to answer customer related questions?

I do this for a living and I know what call avoidance is. I also know minimum call standard requirements. I pay you so much much money for such a poor service? I've had to repeat myself more than 3 times. Not once was an apology offered for this. Straight after hearing my query I was asked to go on hold? What kind of ******* service is this Telkom? I want someone to contact me, I want to know how much is required to pay this account so I can close it. How dare you?! Every month you debit me for the amount due, what is this new thing of devoting a partial amount only and then threatening me with suspension for the other amount? If by lawz you send me in writing that I owe a stipulated amount and you don't take it, how is that now my problem? I want this nonsense sorted before I seek legal advice!