TELKOM POOR CUSTOMER SERVICE - CONTRACT CANCELLATIONS

On 11/1/2018 I contacted Telkom Mobile Department and spoke to Lereko Moeng regarding cancellation of my mobile contract no ********** 155 of which the contract was expiring on 28 February 2018. She emailed me a cancellation form and instructed me to complete and mail back to her but never told me to also send copy of my ID which I only found out about later. I emailed the signed Consumer Request for Contract and Service Cancellation form back to her on 11/1/2018. I did not receive any response and mailed her again on 9 February 2018. I started receiving emails stating to expect a call for renewing my contract but nobody phoned me. On 21 February 2018 I send her another email and I also went to my local Telkom office in Richards Bay and asked them to forward the documents. On 26 February 2018 @ approximately 18h14 I spoke to a consultant by the name of John who confirmed the cancellation was not logged and asked me to mail the form to ********** but the message was undeliverable. He also instructed me to turn the router off and remove the sim at end February to make sure that we don't use any data that might be allocated to the account after Contract Cancellation, which we did. I then send an mail with all previous correspondence and the form to ********** which I found on the Cancellation Form and which was also returned. On 8 March 2018 I eventually send another email to ********** with all my previous correspondence. They send a automated reply. On the same day 8 March I mailed the cancellation form, latest Telkom Invoice and copy of my I.D. to ********** and also attached all previous correspondence from 11 January 2018. Another invoice was send on 4 April 2018 and on the same day I once again forwarded my correspondence to ********** On 6 April Telkom once again send a mail stating they will contact me regarding upgrading of the contract to which I again rep**** with my cancellation form. I also during this time went onto the Telkom website to report my problem without any response. Yesterday I received a new account dated 1 May 2018 and last night Telkom debited my bank account with the amount of R706.26 without my consent. I cancelled the debit order and made a manual EFT Payment for the month of February 2018 which was my last month on 3 April 2018 for the amount of R249.00. This is absolutely unacceptable service and I do not know where else to lodge a complaint as Telkom seem to ignore all my correspondence. I have in the past experienced similar problems with my previous mobile account which I cancelled. Your assistance regarding this matter would be highly appreciated. JAJ MOOLMAN