Telkom - poor customer service cause Noone cares

So I had an unfortunate family emergency over December, which led to arrears incurred on my telkom data account. This month I payed the backlog in full, only to have my usual debit order go off shortly afterward... Went to the bank, who told me to go to telkom, which I did... Twice... And still no refund. Instead I get told no, I must just leave it and not pay next month... But debit orders don't work like this. *** is up with telkom?? Or is this just usual that the staff just don't give a damn about the customers who pay their salaries. Bitterly Dissappointed, and thoroughly enraged.

And to think, I joined telkom to escape previous bad service from cellular SP's.

Can't believe I'm stuck with this ****