TELKOM POOR CUSTOMER SERVICE

I took a contract a contract with Telkom 5 years ago, when the contract ended I upgraded. The 1st contract ended in February 2020, the second contract has ended in October 2022. I have tried to terminate the 1st contract as it had ended and I was told my account is in areas even after I explained that it is in arrears because I get no service every time I try to terminate it. My second contract has ended, I still cannot terminate it as I am told the 1st contract is in areas. Telkom please terminate my contracts, I dont owe anything anymore, you are billing contracts which have ended.