Telkom Poor Customer service - Both on technical and accounts department

Since the first week in July 2018 our internet access did not work. We logged cases, we went to 3 different branches. We spoke with agents. The account shows active but we don't have any internet. The last store at Eastgate, the technician informed us that the technicians went on a strike and thus there is an overall internet network problem. Telkom deducted R1800 per debit order end of July for a service that we didn't get. They said a 72 hours service, it is now 3 weeks and we are still waiting for someone to phone us. We request a refund for the non service and we either want you to cancel our contract or sort out the internet access. Account nr. ********** 56 - wifi nr ********** - you can phone Duan on ********** 517.