Telkom poor customer service again

On Tuesday 9 February I went in to the local Telkom to log a fault as I had previously had little success when having called the 10210 number. After a long wait my fault was logged and shortly thereafter I received a sms confirmation that the fault has been logged. The next day 10 Feburary I received a sms saying that the fault had been restored but it had not . In fact I went from poor internet to none whatsoever. I then call 10210 on 11 February and explained all of this to the consultant who assured me that since the fault had not been resolved that a techniciian would be dispatched to sort out the problem. Today Friday 12 February I called to check when i could expect a technician and the consultant informed that there was no record of my call with the consultant yesterday and their system still reflected that the line had been restored and so no technician had been dispatched. He then gave me a new report reference no and said if I wanted to report the fact that my conversation with the Telkom consultant was not reflected I should contact the National customer care number ***. I called twice, held on for about 20 minutes both times and was cut off both times.<br> <br>