Telkom poor customer service

Telkom provides absolutely no customer service; since I joined, my experience has only been negative. After signing a contract with them in November of 2022, I misplaced the phone. I asked Telkom to combine my monthly payments so I could pay off the lease in September 2023. that was completed, and I paid the sum. In the future, I discovered that my payment was actually held at a credit rather than being assigned. It prevented me from using the same number for my new contract that I took with them. Since the credit is over, I am now being charged for both the old and the new contract. I have spoken with management and team leaders, but nobody is able to help.

below are Telkom employee who are not able to sort out my account. Mpumelelo Hlatshwayo: customer service agent Gugulethu Mathebula: Benmore store manager Lebogang Banda: customer service manager