Telkom Poor Customer Service

My Telkom Mobile contract was due for an Upgrade on 16 May 2020. I had visited the Shelly Beach branch on 13 May 2020 and was advised that I qualified to upgrade instantly. I had chosen a Freeme 3gb package with a top-up option & a device that amounted to R499/Pm.

My previous contract had a spend limit option and the consultant had advised me that my Debit order for June 2020 would be R499 + what ever amount i had used on my spend limit for May 2020 which was an amount R80.00. I had questioned this on numerous times in the shop whilst the consultant was sorting out my new contract.

I had now received an SMS from Telkom informing me that my June debit order would amount to R940.00. I called the branch this morning asking them how did they get this figure. They now tell me that it was some pro-rata charge for the month of May 2020 to end my previous contract. I asked them why didnt they inform me about this as i would have waited for the contract to expire had i known this would have been the outcome.

This additional costing was never explained to me in the shop although i had queried it on numerous occasions whilst waiting for my new contract to be sorted. I feel as if i have now been cheated and the consultant had hidden this information from me upon me inquiring about my debit order for June 2020.

Having been a Telkom customer for the past 2 years, I was entirely happy until now. The consultant that i had called this morning advised that she will get the consultant that dealt with me previously to call me ASAP but he hasn't done so. The money isnt the issue, but false information and hidden costs are something that really puts a customer off a brand.

I see myself moving towards another network provider should i not get feedback regarding this matter.

Trishen R