Telkom poor customer service

What a unpleasant and *********** service I had ever experienced in Telkom/8ta network service provider. They had suspended my line at the beginning of this month and I had visited tiger valley shopping centre, was told to make a payment of which I did. Seeing that my line where not open I went to Telkom store Parow shopping the gentleman had assisted me and told me R690 will be my billed for the end of this month (June) of which I didn’t have a problem. To my surprise 14th June Telkom debited R690 on my account that were supposed to be taken from my account at the last day of the month as our contractual arrangement/ agreement. Ok didn’t have a problem with that because I was going to pay it anyway. To my surprise again Telkom suspended my line on the 17th after they had successfully debited my money. They claim that it’s not reflecting to them as it was debited by their collection department. My question to them how do they initiate line block if they had not get feedback from the collection department? None of them had answered instead they are saying that it is how their system operates. It more like sending someone to collect your money or belonging and with out waiting for the feedback to the person you had sended. And punish the clients. I don’t know why I had upgraded to these people bcoz I’m using my phone for Ubar so I have not been working ever since Saturday.