TELKOM POOR CUSTOMER SERVICE

I have been having a problem with Telkom with regards to my account since March 2019. I have not been receiving data to my Sim card for the last 11 months. I am billed for the data I am not receiving have to call the accounts department so I get the discount. I lodged my complaint to the ombuds department and was given a certain manager to assist me. He assisted for sometime later on he played hide and sick. Reported the problem to his supervisor. I send emails and call no response. My account has been handed to the lawyers.