Telkom - Poor customer service.

So I wake up this morning and see my Telkom's debit was done before the debit date and the amount taken was almost double.

So I decide to call the call center. OMW I have never been so frustrated in my life. The first person I speak to eventually decides she cant hear me. I asked to be called back that also never happened. So I decided I want to speak to a supervisor or a manager cause I don't want to vent on the adviser. So I called back eventually. Andile Ngcobo answers my call. I asked to speak to his manager as I am unhappy. I told him that I don't want to talk about my issues with him can I please speak to his manager. I was begging him to the point that I totally lost my temper.But he keeps refusing saying the managers don't want to help clients. Apparently you cant speak to a manager if the security questions are not asked. Then he tried to be funny and asked me to confirm all my details so I told him you can keep going but you are not funny. Then he could not get the manager or team manager to speak to me because they need to know what the issue is about. HOW IS THAT RELEVANT????? I AM THE CLIENT AND UNHAPPY. HELP ME OR CANCEL THE 4 CONTRACTS I HAVE!!!!!

Eventually I ended up speaking to the adviser because MANQOBA NXUMALO(The excuse for a team leader) does not want to do his job. He refused to take my call. I explained my problem and the adviser.He then asked me why did I not call the Call center before deciding to make the payment. BECAUSE OF THE POOR SERVICE. I used the app and sent through the proof of payment as the app instructed me to do. Because of their SYSTEM my manual payment which was made on the same day the debit order runs did not reflect.The adviser tells me: "You should have known the debit order is loaded 10 days prior to the debit date". Seriously how do you expect the average Joe to know these things? I understand that it was late and I don't dispute this. What I am unhappy about is that I did contact the call center at the beginning of Jan because they said my account was in arrears. The payment showed on my statement but I was not credited. OMG so your system is not updating manual payments and I am at fault. Your adviser confirmed that as soon as the payment reflect of today you will credit me. He cant sort it out but there is "some department" that will deal with this request. I will not advise anyone to ever use Telkom. They were full of promises when I wanted a contract but the after sales service is pathetic to say the least. If you walk into a Shop of theirs their staff cant even advise you how to make manual payments. I am really disappointed in my decision to use Telkom. Treating customers fairly does not apply to their company. Now my ITC record is affected and you blame me for your system not being able to update my payments. Shame on you TELKOM