Telkom Poor Customer Service

My phone was ****** on Friday, I went to the store close to me to have it blacklisted and have a sim swop done. I couldn't be assisted as they could not verify my finger prints. I was told that I had to go to Home Affairs Monday to get a letter verifying that I am the rightful owner. I can't even have my ****** device blacklisted because the Customer Service 081 180, doesn't even give you the option to speak to a consultant, instead it tells you to follow the steps sent to you via SMS. I am really appalled to say the least.