TELKOM poor customer service

Siphesihle Mdenene from Telkom call centre accounts department has no people skills, is rude and has poor customer service. As soon as she answered my call she asked what contract I have with them. I told her I have WiFi. She asked for my landline number and then says " you owe R6 000 and your account has been suspended". I asked her why she doesn't find out the reason for my call first, coz I'm calling to ascertain why I'm being overbilled. She then gave reasons like debit orders returning unpaid or late payments, after which i asked her to check for me when such has ever happened because every month I'm debited there's money in my account and I don't know what she is talking about. She then asked me hold while she checks and then tells me there's another account under the same landline. Which I queried since I only have one account. Then she told it shows that it was cancelled. I did not understand that because I have only had just this one account with Telkom. The more questions I asked trying to understand, she got annoyed and then said I should take whatever she said instead of asking so many questions that she doesn't have answers to, she can only tell me what she sees in front of her. I took my time to call Telkom as I wanted to understand, and if it means I have to ask questions in order to understand why other people's accounts are under my profile I will do so. At this point I could see that she was just not helping, so I asked her what her name was and she hung up. I had to call again for them to give me the name of the person I spoke to a few minutes earlier. This woman is rude and unprofessional. If you are unable to resolve a query the least you can do is transfer to someone who will be willing to. When you have personal issues, you leave them at home when you go to work. Siphesihle Mdenene you are bad for the company and you have poor customer service skills.