Telkom Poor customer service

I received a call on 3-11-2025 Monday from agent Kgalemo to renew my contract, I advised the agent on the options I found online. We discussed the options, and i advised him a number of times that i don't want a 36 months contract and would prefer a 12 months. but I agreed to settle for a 24 month contact and he offered me a Galaxy S25 FE for around R650, but to on the 5-11-2025 I receive a Galaxy S24 FE. Upon trying to get hold of someone from Telkom, its just to difficult, or close to near impossible. I have never experienced such poor customer service.