Telkom poor customer service

I am still waiting on the managers from Telkom or anyone really to get back to me regarding a case from March 2024. I have sent numerous emails to their support email and to the following agents and managers Caroline Nkuna (C) <***>; Winifred Motsele (W) <***>; *** no one has responded. I am forced to report this to ICASA and Ombud as their ********* and poor service is at the expense of my credit score. I am appalled as someone who's been a repeat and loyal customer. Telkom and their staff do not value customer and have the worst customer experience.