Telkom poor customer service

To whom it may concern

Telkom has the most worst service ever we have called them more than 4 times already.

What happened was in June the money bounced back due to insufficient as my wife made a manual payment on the Friday of R756.00 the next Monday a total amount of R1488.00 which was a payment for June and July and the Month did not evens start properly. She was really ****ed off that she had to reverse the amount at the bank which she got back but message was still being send to say you are in areas if it is not paid she will get handed over after 3phone calls she was told it was handed over to the new debt and by the end of business the amount will reflect on her Telkom account. Today a message was then send to say she owes R1668. 7 and R934.68is current and R732.02 is in areas she back on to the phone to them this evening and was told to ignore the message 934.6 is what is need to be paid and that is for rejected fees as well , the R732.02 is already paid for July not to worry there is a glitch in the system. This really ****ing us off and her credit score is being affected I don't evens think she should be paying extra fees for the time different information is given and nothing has been recorded from the previous conversation please look into this for me really appreciate