1 reviews | Active since Apr 2018
Telkom poor customer service
My account has been suspended for the past 5 days due to an error from Telkom side. I app**** for the January 2018 deal of the month which was an ADSL 4 Meg Line with router and free LIT box and WiFi extender. After waiting 2 months for my LIT box which was suppose to be free as per January deal. I got billed R1099 on my previous month statement. I went to your Canal Walk store who logged a reversal of the billing of the LIT box on my account on the 27th March. Till today nobody has contacted me but instead received a statement still reflecting the R1099. Due to this my account has now been suspended and I find it appalling that from store level they are not able to reconnect my account. So I've been 5 days without internet access at home, I've been unable to do work, and connect to my ADSL line. It is now a long weekend by which I will only be able to get a response by Wednesday 2nd May 2018. I would like my line to be reconnected ASAP.
Regards
A very unhappy customer.
Good Day
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An agent will be assigned to follow up on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to follow up on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo