TELKOM POOR CUSTOMER SERVICE 0 COMMUNICATION

I bought a laptop 5 years ago with a modem after 24 months laptop was paid up and contract done 1 year later I get R30 debits from Telkom I call,email no response so I reversed the debit now 3 years later I get told on my ITC Im in arrears with Telkom as I was reversing these 30 amts they tell me yesterday at Telkom that after contract done I must call and cancel otherwise modem runs month to month and gets auto data top up and I get charged for that To date I have heard nothing

I cannot access anything on your online site

I need this CONTRACT CANCELLED TODAY

I called Telkom today spoke to a manager and billing fixed department she said I should register online a log a cancellation her name was patience

I do not know how to do this

Please send me a form where I can fill in to cancel my Telkom contract that I believe I was meant to call and do this no one told me I did not know this….

ITC shows I am in arrears with Telkom I PAID THE LAPTOP AFTER 24 months in full the contract should have then been cancelled.

The manager says that this runs on month to month and that the modem was being topped up with data that’s why I was still being debited after LAPTOP was paid up for the month to month data top up

PLEASE CHECK AND SEE ON NUMBER ********** 157 I did not use the DATA for the months use where debiting me after the laptop was paid UP.

So the amount of R539.00 that ITC shows im in arrears for I am NOT LIABLE for I DID NOT USE THE DATA SENT to me as I assumed contract was done .

Please treat as urgent I was reversed these amount from telkom after my contract 24 months was finished as I could not understand why I was being charge R30 every month so now it shows arrears.

This is really INCONVENIENCING MY LIFE I needed to get funds for my ILL FATHERS TREATMENT AND GET DECLINED BECAUSE IT SHOWS I OWE TELKOM this really is URGENT My dad has limited time to get his treatment otherwise it’s TOO LATE not that you are concerned about that as the manager patience said I will have to wait 21 days for cancellation I DON’T HAVE 21 DAYS