TELKOM = POOR CUSTOMER CANCELLATION SERVICE

Telkom IS EXTREMELY POOR!

I contacted Telkom on 15/11/2017 to cancel my landline and dsl service. Up-to-date I'm still struggling to get this done! I went to the local Telkom shop where a consultant sent an email to Telkom with same request (21/05/2018). This was the only support I got since (HER words: "We are here to sell not to support!")

In July I called the call center. Got a very on the ball lady who helped me... Or so I thought... The words "all to be sorted in 7 - 14 day" was clearly not the story! It is September 2018 and STILL I'm getting statement after statement where I have to pay for a service I asked to be canceled in November 2017!

From May to July I received the feedback of "still processing"...

Today I phoned the helpline to ask for an email address where I can send ALL the reference numbers / case numbers... Sorry Sir. The email I have is no longer in use... Someone will phone you back... Still waiting for the someone to phone me back!

While this is going on my account keeps increasing as I'm NOT going to pay the fees for an account I canceled in November 2017.

I'm VERY UNHAPPY with the poor service trying to GET MY ACCOUNT FINALLY CANCELED AND CLOSED!!