Telkom poor communication

Poor communication. Received no statements regarding my telkom account. Received sms om 26 feb 2019 my account is R554 overdue and to pay 554 . Payed 550 on 25 feb 2019 . Now 13 March 2019 my account is stopped. Reason when I asked them was I still owe over 400. Been to telkom 3 times already because their debit orders dont go of. Asked for help on how to manually pay and requested them not to debit anymore . Payed for 2 months the wrong way because of poor communication . Everytime their debit order fails they charged me 202 extra. Now my number is useless and still no effort from telkom to fix or rectify the problem. Its like they dont care and instead of paying 117 a month for a contract I was supposed to be paying 100 rand on I must pay 202 extra . If they helped me as I asked the first time all this trouble could have been avoided. Im very disappointed in telkom and the effort they put in to helping customers with complaints .